Three Brain-Friendly Approaches to Feedback

“Can I give you some feedback?”

What’s your reaction to hearing that question? It probably depends on who the person is and the circumstances, but most people will say they feel nervous, anxious or a sense of dread. This happens because our brains are hardwired to keep us safe and any perceived threat activates our “fight/flight” response.

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When Leadership Matters Most

haemoneticsWhen great leaders hit rough times they dig deeper, search for creative solutions and inspire the people around them to achieve great things. They also take time to pause and reflect, to pay attention to what is happening in, and around the organisation. They plan for every eventuality and only after careful consideration and preparation do they act.

Most important of all, they stay True. Here is one leader’s story of leadership when it mattered the most.

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Learning the Brain–Friendly Way

Our organisations have the potential to be fields of continual learning. Learning that is crucial if they are to thrive and grow. Learning is essential to enable organisations to;

  • Change at pace
  • Innovate; create new products, services, methods and delivery models
  • Manage the complexity of relationships; matrix structures, partnerships and collaboration, multi-cultural and virtual teams, remote and flexible working
  • Motivate and engage our people

Learning happens within people; we do not make it happen, but we can create a learning-conducive environment.

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What I wish I had known at 25

crystal ballIn a conversation with a group of senior leaders we were reflecting on how unprepared we were when we were first promoted to management. For most of us that was over 25 years ago. We have learnt to lead and been lucky to have access to development opportunities. As we mused on, we swapped stories of our most important learning and things that we wished we had known as a young manager. Here are mine.


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Developing compassion through storytelling

“Compassion is the radicalism of our time” Dalai Lama

You could easily imagine that compassion is a word that is used a lot in the NHS but sounds a bit strange on a building site, an instillation in the North Sea or a train track.

The first time I came across compassion as a word to describe an attitude was in a workforce engagement session for a large construction company. We were talking about how we would like to be approached and spoken to when having a safety conversation. It appeared again at a contractor conference for the same reason. It struck me that our work and the stories we tell allow people to use words that describe our needs as humans on a deeper and more personal level without feeling embarrassed or awkward in a work environment.

Human beings have told stories for as long as we have been around in order to make sense of our worlds and our relationships with each other. Using stories in order to develop compassionate organisations is something we need in all our working environments. As one of the participants at a Centrica conference last week said “We need to tell more personal stories in order to understand each other and behave with compassion towards each other.”

If you are interested to hear more please get in touch with Tess -  Tel 0131 478 2368

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Team vs Talent?

Yves Morieux challenges our thinking about top talent and our obsessive focus on measurement and individual accountability. Is it really possible that less talent and more collaboration could lead to higher productivity? Find out watching his provocative Ted Talk.

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